Withdrawal

Right of Revocation

The customer can revoke a contract without stating any reasons within two weeks in written form (e.g. by letter, fax or e-mail) or – if the goods have been delivered to the customer before this period of time – by returning the goods. The period of time begins earliest upon receipt of this notification in written form but not before receipt of the goods (in case of recurring deliveries of the same type of goods not before receiving the first partial delivery) and not before we have met our information duties as defined by German Civil Code (section 312c subsection 2 BGB in conjunction with section 1 subsections 1, 2 and 4 BGB-InfoV as well as section 312e subsection 1 clause 1 BGB in conjunction with section 3 BGB-InfoV). Dispatching the revocation or the goods during this period of time suffices to meet the revocation deadline.

The revocation is to be addressed to:

TTL Network GmbH
Weststraße 87
33790 Halle Westfalen
Germany

Consequences of the Withdrawal

In case of an effective revocation the mutually received services are to be returned and, if applicable, advantages drawn from the services (e.g. interests) are to be surrendered. If the received services cannot be returned completely or only in a deteriorated condition, the customer might be obliged to compensate for the value lost if the goods have been used in a way that are incompatible with the principles of civil law such as good faith or unjust enrichment and the effectivity of the right of revocation not being affected. This does not apply if the goods’ condition has deteriorated due to its designated use. Package transportable goods are to be returned with the seller bearing the shipping risk. The customer has to bear the costs for the return shipment if the delivered goods comply with the order and if the price of the goods returned does not exceed the amount of € 40.00 or – in case of a higher price – if the customer has not delivered the service in return or a contractually stipulated partial payment at the time of cancellation. In any other case the return shipment is free of charge for the customer.

Goods that are not package transportable are picked up at the customer’s location.

Refund requests must be met within 30 days. The period of time begins for the customer with dispatch of the declaration of withdrawal or with returning the goods, for the seller with their receipt

The right of revocation does not apply to goods listed in article 312d paragraph 4 BGB. This includes among others:

• Goods produced according to the customer’s specifications or explicitly tailored to the customer’s requirements or goods that are unsuitable for return shipment due to their nature, that are perishable or that have exceeded their expiry date.

• Audio and video recordings or software as long as the shipped media has been unsealed.

End of revocation notification